Order Cancellation Policy

Order Cancellation Process

If you wish to cancel your order, please follow the steps below:

• Contact our customer service team via email or phone to request the cancellation of your order. You will need to provide the order number, payment proof, and the reason for cancellation, along with any relevant information.
• Our customer service team will process your cancellation request as soon as possible and notify you of the result once the cancellation is confirmed. If the order is approved for cancellation, the refund will be arranged promptly.

Order Cancellation Conditions

You may cancel your order after confirmation but before it has been shipped. Once the order has been shipped, cancellation will not be possible.

Refund Information

Once your order cancellation is confirmed, we will process the refund within 1 to 5 business days. The refund will be issued through your original payment method (e.g., bank card, Visa card, MasterCard, etc.).

Contact Us

If you have any questions or need further assistance, please feel free to contact us using the details below:

Address: 1309 Elson Ct, Takoma Park, MD 20912, US

Phone: +1 (212) 518-1433

Email: customer@dravimorax.com

Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)