Terms of Service

1. Introduction and Scope

This Service Policy applies to all the services and products provided by us. By using our website and services, you agree to abide by the terms and conditions set forth in this policy.

2. User Account and Website Responsibilities

You are responsible for providing accurate information when creating and using your account. You must ensure the security of your account credentials. We are not liable for any loss or damage caused by inaccurate information or failure to secure your account details. We strive to maintain the stability of our services but are not responsible for interruptions caused by force majeure events.

3. Product, Inventory, and Price Information

We make every effort to ensure that the product descriptions, prices, and stock availability on our website are accurate. However, due to various factors, the prices, product descriptions, and stock availability may change. We reserve the right to modify prices, product descriptions, and stock availability at any time.

4. Orders and Payments

Once you confirm your order and complete payment, we will process and ship your order as quickly as possible. Orders will be processed after confirmation, and payments will be handled via your original payment method.

5. Shipping Policy

Please refer to our Shipping Policy for detailed information.

• Delivery Area: We currently offer delivery services within the United States only.
• Shipping Fees: Orders over €89.99 (inclusive) qualify for free shipping. Orders below €89.99 will incur a flat shipping fee of €6.99.
• Estimated Shipping Time: 6 to 10 business days after dispatch.
• Shipping Carriers: We use DHL, FedEx, and UPS for delivery.
• Order Tracking: After dispatch, we will provide a tracking number via email so you can monitor your order's progress.

6. Order Cancellation Policy

Please refer to our Order Cancellation Policy for the detailed process.

• Conditions: Orders can be canceled before shipment. Once an order has been shipped, cancellation is no longer possible.
• Process: Contact customer service and provide your order number and payment proof.
• Refund Time: Refunds will be processed within 1 to 5 business days after cancellation confirmation and will be returned via the original payment method.

7. Return and Exchange Policy

Please refer to our Return and Exchange Policy for detailed information.

• Conditions: Returns or exchanges are possible for product appearance issues, quality problems, odors, color differences, or products not matching the order. No-reason returns or exchanges are also accepted.
• Return Process: Contact customer service and provide your order number, payment proof, and related photos or videos.
• Refund/Exchange Time: Refunds will be processed within 1 to 5 business days after return confirmation. Exchanges will be shipped within 1 to 3 business days.
• Refund Method: Refunds will be returned via the original payment method.

8. Disputes and Applicable Law

In the event of a dispute, we will attempt to resolve the issue with you. If an agreement cannot be reached, the dispute will be resolved in accordance with the applicable laws of our location.

9. Privacy and Data Protection

Please refer to our Privacy Policy for how we collect, use, and protect your personal data.

10. Intellectual Property

We hold intellectual property rights to all content on our website, including but not limited to text, images, trademarks, and designs. You may not use, copy, or modify any content without authorization.

11. Limitation of Liability

We are not liable for any indirect, incidental, special, or punitive damages arising from the use of our services or products. To the fullest extent permitted by law, our liability is limited to the amount paid for the order.

12. Modification of Service Terms

We reserve the right to modify, update, or replace these Service Terms at any time. Any changes will be posted on the website and will become effective upon posting.

13. Contact Us

If you have any questions or need further information, please contact us using the details below:

Address: 1309 Elson Ct, Takoma Park, MD 20912, US

Phone: +1 (212) 518-1433

Email: customer@dravimorax.com

Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)