Shipping Policy

Delivery Area

At this time, we only ship within the United States. International shipping is not currently supported.

Shipping Fees

• Orders of €89.99 or more (including €89.99): free shipping
• Orders below €89.99: a flat shipping fee of €6.99 applies

Taxes

All product prices already include applicable taxes. No additional charges will be added at checkout.

Cut-off Time

• Orders placed before 6:00 PM: processed the same day
• Orders placed after 6:00 PM: processed the next business day
• Orders placed on weekends or public holidays: processed on the next working day

Processing Time

Orders are typically processed within 1 to 3 business days.

Shipping Time

Estimated delivery time after dispatch is 6 to 10 business days.

Shipping Carriers

We work with trusted logistics partners, including:

• DHL
• FedEx
• UPS

These carriers are selected to ensure safe and timely delivery.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your email. You can use it to monitor the delivery status at any time.

Liability Disclaimer

If delays or damages occur during transit, we will assist you in resolving the issue as much as possible. However, we are not responsible for delays or damages caused by force majeure events such as natural disasters, war, or other circumstances beyond our control.

Delivery Instructions

Please inspect your package upon arrival. If you notice any visible damage or irregularities, take photos and contact either the carrier or our support team immediately.

Once the package has been signed for, we cannot be held responsible for any subsequent damage.

Contact Information

Address: 1309 Elson Ct, Takoma Park, MD 20912, US
Phone: +1 (212) 518-1433
Email: customer@dravimorax.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)